Shipping

 

XMAS BREAK - Office closed

 Our warehouse will also be closed from the 22nd December 2023 - 2nd January 2024. Orders placed during this time will be dispatched after this date.

 

* Delivery Duty Paid for all orders to UK  *

 

How much is delivery?

Free Delivery on all orders over £80.

*For all orders under £80, a £10 delivery fee will apply.

This rate excludes board covers, we charge a £30 delivery fee for these bulkier items

Softech Shipping Fees Are Based On Length Of Board:

*For a limited time, enjoy free shipping on any Softech soft board purchase*

• Up to 6'6" : £25
• 6'6" up to 8'0" : £35
• 8'0" and above : £50

 

Who delivers our product?

All FCS deliveries are made by DHL and a signature is required upon delivery.

**** 

Does someone need to be there when my order is delivered?

Orders will not be left at an unattended address. If no one is available to sign for your order a card will be left and the order will be re-directed to the nearest depot. You are then responsible for collecting the parcel.

If you are not home during the day we recommend using a work address. When using a work address, make sure you clearly include the name of the business.

**** 

How do i track my order?

Once your order is shipped from our warehouse you will receive an email with your unique tracking ID and a link to track its progress.

**** 

How long is the delivery time?

In most cases order received before 12pm on a business day are dispatched the same day.

Delivery times vary depending on your location but generally allow 5-7 days business days from receipt of dispatch confirmation. Whilst we will endeavor to have your product delivered earlier, however please allow 5-7 days to be sure.

If you require more information about delivery time please contact us via our Support Page.

**** 

Do you ship internationally?

Purchases from the FCS UK website can not be shipped to locations outside of United Kingdom. 
FCS does operate out of the following regions. Please click on a region from the below list for full detail:
Australia
USA
Japan
Europe

For inquiries about international shipping contact us via our Support Page.